In the heart of Canyon County, where the pulse of the community beats strongest, a group of silent sentinels stands watch—always listening and ready to answer the call at a moment’s notice.
These dispatchers serve as protectors and act as a communication lifeline, bridging the gap between danger and safety. Their unwavering commitment to directing first responders (law enforcement, fire departments, and emergency medical services) toward those in need is nothing short of inspiring, as they help to save lives in times of crisis.
Meet Doug Ward, an Emergency Communications Officer with nearly 12 years of service at the switchboard. Doug is a seasoned veteran in the Canyon County Communications Center, where he has witnessed firsthand the highs and lows of tens of thousands of emergency and non-emergency calls.
Working at the dispatch center isn’t easy, Doug admits. “But there’s something incredibly rewarding about being the ears of the community, especially when you can make a difference in someone’s life during their darkest hour,” he said.
Indeed, Doug has been a guiding voice in numerous life-or-death situations, from coaching callers through CPR to assisting in the delivery of two babies over the phone. “It’s an amazing feeling,” he says, “knowing that your voice can help save a life.”
It’s not just about the adrenaline-pumping moments. Doug emphasizes the importance of teamwork and camaraderie within the dispatch center.
“We’re like family here,” he explains. “We support each other, pitch in when needed, and always strive to do our best for everyone we communicate with.”
Safety is paramount in their line of work. Doug stresses the significance of thorough safety checks before dispatching officers to potentially dangerous scenes.
“Our priority is ensuring our officers have all the information they need to assess and perform their duties safely,” he says.
High-stress situations and being a dispatcher can take a toll on anyone’s mental health.
“You have to find balance,” Doug advises. “After a long day, it’s essential to find something that recharges your batteries.” For him, that means indulging in hobbies like hunting, fishing, and tinkering with his hotrod.
Thick skin and a team mentality are essential traits for success in this career, Doug notes. “We’re brothers and sisters here,” he says with a smile. “We’ve been through a lot together, and while disagreements may arise, we always come together as a team.”
As part of his duties, Doug also plays a role in mentoring and training new dispatchers, guiding them through the rigorous 20-week training program until they’re ready to handle calls independently.
In the bustling world of emergency communications, Doug Ward and his fellow dispatchers are the unsung heroes who keep our communities safe, one call at a time. Their dedication, resilience, and compassion shine bright, illuminating the path to safety for all.
Doug Ward is an Emergency Communications Officer with nearly 12 years of service at the switchboard. He is a seasoned veteran in the Canyon County Communications Center, where he has witnessed firsthand the highs and lows of tens of thousands of emergency and non-emergency calls. Dispatchers serve as protectors and act as a communication lifeline, bridging the gap between danger and safety.